International Policy

We are a Brazilian slow fashion brand committed to mindful production practices across our entire process, so that each piece arrives to you with care, quality, and intention.

As we currently do not have a headquarters outside Brazil, international returns and exchanges must be arranged by the customer.

Returns & Exchanges

International returns and exchanges may be requested within 7 days of receiving the order.

Custom-made items or pieces with requested alterations to length, color, or special sizing are not eligible for returns or exchanges.

Return shipping must be arranged and covered by the customer. The original shipping fee paid at the time of purchase is non-refundable.

Once the returned item is received by our team and meets our return conditions, we will proceed with the applicable refund or store credit.

Returned items must be in perfect, unworn condition, with all original tags and packaging intact, and must be suitable for resale.

We kindly recommend reviewing our measurements and sizing information before placing your order. Our team is also available through our official channels to assist with any questions regarding size and fit.

Customs & Import Fees

The total amount charged at checkout includes the product(s) and international shipping only.

Any customs duties, taxes, or import fees imposed by the destination country are not included in the purchase price and remain the responsibility of the customer.

Undelivered or Returned Orders

Our team carefully prepares each shipment to help ensure a smooth delivery experience. However, we are not responsible for failed deliveries caused by customer absence, an incorrect address, an unclaimed package, or failure to inform our team in advance of any inability to receive the order.

If an order is refused, unclaimed, or returned because the customer does not pay the applicable customs duties, taxes, or import fees, the original shipping fee is non-refundable, and any return shipping or additional charges incurred by TJURS will be the customer’s responsibility.

Once the package is returned to us, we can offer a store credit valid for 120 days or arrange a new shipment at the customer’s expense.

A Note on International orders

International purchases are subject to the customs regulations of the destination country. We recommend checking your country’s applicable import duties and taxes before placing your order.

We are continuously working to provide a secure and reliable international shipping experience. If you have any questions before placing your order, our team is always happy to assist.

For further assistance, please feel free to reach out to us through our official channels:

E-mail: [email protected]
WhatsApp: +55 11 939323020
Instagram: @tjurs